healthcare messaging

The future of healthcare is digital. Ineffective communications are a burden to both healthcare providers and patients.  Slow communication costs the average hospital millions of years, and poor communication jeopardizes patient health and safety.

Worldwide, 80% of people want to use their smartphones to interact with healthcare providers. As care delivery becomes increasingly complex, the barriers to modernize communications in the healthcare sector must be removed.

Patients want to interact with healthcare providers in the same way they interact in everyday life; they want mobile communication with hospitals, clinics, pharmacies, and insurance providers. Most patients want text reminders before their scheduled appointment and to remind them to refill medications.

In England alone, more than 10 million physician appointments are wasted each year due to patient’s failure to attend. Text-based appointment reminders could save €30 per missed appointment or €216 million per year. 

Omnichannel healthcare messaging improves health outcomes and reduces medical errors. 33% of those who miss an appointment experience a health emergency within 3 months and 30% of hospital admissions result from patients’ failure to follow their treatment plan.

The majority of healthcare providers think patients would be more successful with coaching between appointments.  Physicians could provide additional information and encouragement, answer follow-up questions as they arise, and remind patients to take their medication.

Integrating communication channels and electronic medical records reduce the likelihood of errors and miscommunication as well. 

Soprano creates seamless integrated communication that provides a perfect blend of automation and personalization.  Physicians can remind their entire patient list that it’s time for a flu shot, while also being able to send individual messages through a secure platform when test results are in.

Providers can also create a group message with other doctors and share information on specific conditions. Two-way messaging goes further than simple reminders.

It instantly confirms that a patient’s message is received, increases the response rate from patients, and enables real-time conversation through a secure platform.