I am a firm believer in education. I was one of the youngest dentists to ever graduate in the United Kingdom and I received my Fellowship in Dental Surgery at the Royal College of Surgeons of Edinburgh. What I have learned over the years isn’t something I learned in dental school, in fact it’s something I identified in my own successful practice.
Ongoing training in the dental practice can be such a valuable asset to the company. Ongoing training is lifelong learning and it ensures that the team are constantly up to date with the latest trends and techniques. I have found that introducing the team to difference courses has always been successful, but with a single course, they soon forget what they have learned. With ongoing training, they are constantly learning and improving, they are constantly learning about the new methods and techniques in dentistry, this makes them put it to the test and use it on a daily basis, which in turn, improves patient care and satisfaction.
Dentistry is Evolving
Dentistry is constantly evolving. We are learning about new methods and techniques on an almost daily basis. There are new pieces of equipment available, new ways of doing basic dentistry and more which we can use to improve patient experience and satisfaction.
In introduced ongoing training to my practice a few years ago and we haven’t looked back since. Since introducing this lifelong learning, the team are focused and dedicated, they are also better informed. In addition to this, I have noticed that our patients have a better overall experience. The patients are leaving outstanding reviews for the team and they are coming back time and time again.
I have also found that with the help of ongoing training, my team are more motivated and productive. The team are experienced and dedicated and they have worked together as a team for years. With the introduction of the ongoing graining, I have identified that the camaraderie is stronger, the team are more confident and they are able to exceed their patient’s expectations on a daily basis.
Getting to Grips with New Equipment
As we introduce new equipment to the surgery or a new computer software package, we ensure that the staff receive ongoing training on the items. The more they understand the product and how it works, the more inclined they will be to use it. We want our patients to receive the highest quality of service and care at all times. By introducing new techniques, new equipment and new methods, we are able to provide this and more.
Constantly Refreshing Information
A single course can be effective for some dental duties, but with ongoing training you find that it is lifelong and with the staff constantly being updated, they are improvising patient experience.